All News

TrustMark is a sign that Harbron is committed to excellence and integrity

Thursday 8th August 2019 by Anthony Abbott

Harbron Home Improvements has been accepted into a Government backed scheme with a mark of excellence that represents trust and integrity in the construction industry.

The outdoor transformation specialist, based in Newton Abbot, is now a registered business with TrustMark, that gives consumers added confidence in businesses and tradespeople.

When customers choose a Trustmark registered business, they know it is committed to delivering what the organisation describes as the three cornerstones of quality – technical competence, good customer service and good trading practices.

James Harbron, Managing Director of the Harbron Group, said it was a significant achievement for the business and all the staff.

“We have always been committed to the highest levels of customer service and professionalism - and the addition of TrustMark will give our clients even greater peace of mind,” said James.

“TrustMark champions those businesses that always play by the rules and that is a principle we have been 100 per cent committed to ever since the Harbron name was first established.”

A ‘not for profit’ social enterprise, TrustMark was set up in 2005 as part of a Government initiative, working alongside industry bodies and consumer groups.

The TrustMark scheme focuses on customer protection and ensures every consumer can be comfortable with, and confident of, the traders who are part of a network of approved scheme providers.

All members of TrustMark face a rigorous vetting and approvals procedure, and the scheme also works with Trading Standards to give added protection to both consumers and businesses who may have been affected by rogue traders.

Meanwhile, Harbron is also in the process of applying for Trading Standards Buy With Confidence approval to further bolster its reputation as a business with professional quality, trust and integrity at the heart of its ethos.

The scheme is a partnership of local authority trading standards services to help consumers identify businesses that are committed to trading fairly - and also to help root out the industry rogues.

Harbron will again go through a vetting procedure and, once a part of the scheme, will also be subject to future checks to ensure it always meets its strict requirements.  

“Several clients have come to us to put right shoddy work done by disreputable traders and it’s schemes like these that give customers that all important protection from being, quite simply, ripped off,” added James.